RETURN POLICY (14 DAY WINDOW) AND SHIPPING
If you are not satisfied with your online purchase, please email us within 7 days of receipt of your item. In order to be eligible for a refund, you must send the product back within 7 days of initiating the return, and the item must be in the same condition that it was when you received it.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. We kindly ask that you allow us 14 days to process the return.
Initial shipping, as well as return shipping and handling charges are non-refundable. All items must be returned using a trackable shipping service, be well-packaged, and insured for the full value of the item.
Custom orders cannot be returned.
All items will ship within 3 business days using USPS Flat Rate 1-3 day or UPS GROUND (if the item is too big for USPS Flat Rate).
RETURN POLICY FOR CLASSES / TICKET SALES
Tickets for workshops and classes are non-refundable. However, we realize accidents happen and if canceled within 48 hrs of purchase, a refund will be issued. Otherwise, you will receive a credit towards a future class. This credit must be used within 6 months.
CARE
All wool and alpaca items can be washed in the same manner you would clean a wool sweater:
Hand wash in cold water using a mild detergent
Gently squeeze and lay flat to dry
Some longer haired sheep are susceptible to bed head (just like us). To refresh your throws that might get matted after extended use, simply give them a firm shake, and then gently comb with your fingers (or a wide tooth comb).
You can also give your fleece a snow bath. This is the old nordic method of washing wool. You’ll be surprised at how well it works.
CRUELTY-FREE?
Sheep have been domesticated and bred to produce thick heavy coats that do not shed. This means they rely on farmers to shear them annually. We take the raw fleece from their annual haircuts and piece it back together using various felting techniques.
Traditional pelts have leather (skin) on the back of the fleece. Hence the name sheepskin. These are dead animals. No animals are harmed via our method of production.
CUSTOM ORDERS
Need a specific size or shape? We take custom orders. These items however cannot be returned, and include an additional fee. Essentially, we let the natural size and shape of the fleece when it comes off the animal dictate what we make. However, we’re totally capable of piecing together chunks of fleece to make whatever size or shape you need. It often just takes more time…
USAGE
Large felted fleeces can be used as rugs - however, you’ll want to use a pad underneath (as you would with any wool rug) to prevent it from sliding around on hardwood floors. Smaller fleeces are more suitable for the seat of a chair, an ottoman, a basket or stroller liner, etc. Visit the gallery for inspiration on how to use your fleece at home.
FREE LOCAL PICK UP
Free local pick up is available to customers who live within close proximity to our farm & studio. If you select local pick-up when checking out, kindly send us an email to schedule an appointment to pick-up your item.